Landlord Guide

When you’re looking for a letting agent, it’s important to ensure you are dealing with a reputable and competent agency.  Our dedicated lettings team has a combined experience of over 60 years of successfully letting and managing properties.

Let’s get your rental started

The key to a successful relationship is to find a letting agent who will market your property (or properties) professionally, source you reliable and trustworthy tenants and achieve the highest possible income for you. It is important to remember that agents offering low charges are not necessarily the best agents to use. Charles Faye's ethos is simple, to provide the very best levels of service and support to all our landlords irrespective as to what level of service you choose.

Choosing the right agent

We are a full-service agent that can guide you on your entire lettings journey, from finding a purchase that offers the best yield and securing a buy-to-let mortgage, to offering tax advice and collecting the rent.

Charles Faye Estate Agents offers a full range of lettings & management services, covering Calne, Chippenham and the surrounding areas. We pride ourselves in our highly personalised and customer focused service for both landlords and tenants, with a dedicated team that deals solely with property management.

So, if you're a landlord looking to secure the best rent for your property, the best tenant and the most efficient and professional service, then you've come to the right place. Please register your interest with us and we'll get straight back to you, alternatively call us on 01249 822555 or feel free to pop in and see the team.

Accompanied Viewings

Our team will co-ordinate all enquiries on your behalf, arranging and accompany viewings with prospective tenants. We recommend you keep your property as a blank canvas for prospective tenants by keeping the space clean and clutter-free. As standard, a member of the Charles Faye letting team will accompany the prospective tenants on all viewings on your behalf, however if you choose to host the viewing yourself remember to highlight all the good points that aren't immediately obvious, such as friendly neighbours and in-built storage.

Our top tip: If you are decorating your property keep it simple, don't let your personal taste put off potential tenants.

Finding the right tenants

After having the opportunity to see the property, we can discuss what kind of tenant you envisage living there. For example, a family may be more attracted to a house with a garden, whereas an apartment would potentially better suit a single professional. During this discussion, we will identify what qualities you are looking for in your tenant, for example smokers or tenants with pets.

Deposit Protection Scheme

As a letting agent, we’ve got a lot of responsibilities.

All deposits by law must be held in an independent account, this is to protect both the tenant and the landlord in the event of any dispute at the end of the tenancy. We are registered and use the services of The Deposit Protection Scheme (DPS), authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales.

If you’re a landlord who’s taken a security deposit for a new tenancy, you must protect it with a government-approved deposit protection scheme, such as the DPS within 30 days of receiving it.

Choose your level of service

We are delighted to be able to offer three levels of service to suit your requirements as a landlord. Please find below a summary of these services which will provide you with an overview of our role. However, to really understand how we can best manage your property, please give our lettings team a call who will be only too happy to talk through the options.

We are pleased to offer three levels of service for our landlords:

Fully Managed Service

12.5% + VAT (15% inc VAT)

For total peace of mind, this is our top service.

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Rent Collection Service

10% + VAT (12% inc VAT)

For landlords that still want to be
hands on

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Tenant Find Only Service

1st Month's rent + VAT

Our introductory service to find you a suitable tenant.

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With all services we offer, it is important to us that we find the right tenant for you and your property. We will regularly liaise with yourselves and our referencing agents on the suitability of all your prospective tenants.

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